1. In order to play streaming media you must first download the necessary player, and ensure that your computer meets the minimum system requirements. To do this, click on appropriate player: Real Player   Windows Media    QuickTime Player   Chat 2. Check that you have correctly specified the speed of your internet connection in the "preferences" section of your player. more info 3. For better video performance close down unnecessary programs running on your computer. 4. If you feel you may be experiencing problems due to firewall issues please click here.